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Technical Support

Codan Radio Communications products are known for their extraordinarily high level of reliability, yet when a problem does occur, the Codan Technical Support team prides itself on providing timely assistance to our customers. Therefore, if you should encounter any problems, Codans’ Service Department will be pleased to help to quickly resolve them.
Please visit our support page for contact details of your nearest Codan support team.

Return Material Authorization (RMA)

To return equipment to the Codan Radio Communications factory in Victoria, Canada, for repair or assessment, the Codan Service Department must first issue an RMA (Return Materials Authorization) number to you. Contact the Service Department at LMRsupport@codanradio.com or call (800) 664 – 4066 between 8:00 AM and 4:30 PM PST Monday to Friday to request an RMA number.

Non-Warranty repairs are performed on a labour plus parts and shipping basis.

Quotes will only be issued upon request and must be requested prior to shipping equipment to Codan Radio Communications in Canada for repair.

Shipment of equipment to Codan Radio Communications for repair will be considered by Codan to be authorization to repair the unit using the most cost effective means possible (including replacement).

On the outside of the box please write:

  • The RMA number
  • Include a packing list detailing the contents of the box and the name and phone number of a contact person in case we have any questions.
  • U.S. customers must also write that the “COUNTRY OF ORIGIN IS CANADA”

Ship the package to Codan Radio Communications at the following addresses:

US Customers:
Codan Radio Communications
c/o The Victoria Clipper
2701 Alaskan Way, Pier 69
Seattle, WA
USA  98121

Canadian & International Customers:
Codan Radio Communications
43 Erie Street
Victoria, B.C.
Canada  VPV 1P8

To simplify shipment of equipment from U.S.A. to Codan Radio Communications, customers may return equipment via The Victoria Clipper, a passenger ferry between Seattle and Victoria offering package delivery, with whom Codan has set up customs clearance. Package delivery however may be delayed during peak passenger periods such as holidays and tourist season. Customers may also use standard courier services to return packages to Codan Radio Communications.

Maintenance Contracts

Since 2007 Codan Radio Commuications has offered customers the option to sign up for a maintenance contract that extends the suite of Codan Radio Communications maintenance services beyond the standard 3 year warranty for a fixed annual price. The goal of this maintenance contract is to extend Codan Radio Communications factory quality service to your organization. Utilizing Codan Radio Communications to perform ongoing depot maintenance, repair and service, frees up your technicians to address in the field issues and deployments, while benefiting from Codan Radio Communications expertise and efficiency in servicing its own product for you.

The Codan Technical Services team will provide fast turn around on radio repairs, product upgrades, as well as product testing and tuning. Services will be performed at the Codan Radio Communications factory in Canada which is a state of the art facility for testing and repair using the latest test and assembly equipment. The Codan Radio Communications factory in Canada is ISO 9001:2000 certified and maintains this certification through mandatory internal audits and annual inspections.

The Codan Radio Communications maintenance contract can provide 5 services to support your installed base of Codan radio systems:

  • Failed Unit Repair – Codan Radio Communications will provide a failed unit repair service for any failed unit returned. This service applies to all Codan MT-3 and MT-4 modules.
  • Performance testing of radios for optimal operation (preventative maintenance) to ensure that Codan radios modules are operating to factory, or customer specifications.
  • Advance Replacement – To reduce the amount of spares inventory that the customer needs to maintain and to expedite shipment of units sent for repair, Codan Radio Communications can offer an advance replacement service. With an advanced replacement module, tuned and configured for the anticipated need, the technician can effectively complete the site repair on the first site visit and return the failed unit for repair.
  • Upgrades – All modules returned will be upgraded to the latest version of that module that ensures the legal and safe operation of that module based on the use it was originally designed and purchased for.
  • Retuning – Codan Radio Communications can offer a retuning service to adjust the frequency of any operational module in order to operate at a new frequency for redeployment applications.

Retrofits and Upgrades

The Codan Service Department can also assist you with upgrades or retrofits. Should you desire Codan Radio Communications assistance with reprogramming, retuning, field upgrades or narrow-banding of your existing products please contact us at LMRsupport@codanradio.com or call (800) 664 – 4066 and we will be happy to work with you in arranging these enhancements to your product.

Non-Warranty repairs are performed on a labour plus parts and shipping basis.

Quotes will only be issued upon request and must be requested prior to shipping equipment to Codan Radio Communications for repair.

Shipment of equipment to Codan Radio Communications for repair will be considered by Codan to be authorization to repair the unit using the most cost effective means possible (including replacement).

Manuals

Codan Radio Communications LMR manuals include:

  • Theory of operation
  • Detailed Specifications
  • Testing tuning instructions
  • Recommended test equipment and
  • Component layout illustrations
  • Schematic diagrams
  • Parts lists
  • Jumper lists

*Note: These manuals are not included with the purchase of a radio system and must be purchased separately.

The following items are included with the purchase of a radio system:

  • A description and block diagram of the complete system operation
  • A list of the status (open/closed) of all control card jumpers
  • Any third party documentation

For a full listing of Codan Radio Communications manuals, visit the Codan Radio Communications Library.